Purchasing

When will I get my online order?

Online orders take 2-5 or 2-7 business days to deliver, depending on where you live in Egypt.

What do I do if my order is wrong or an item is damaged?

You can request a return by filling out this form Return form.

How do I know what size to order?

You can refer to the size chart for each item to ensure that you select the right size.

What do I do if the item I want is out of stock?

To receive a notification when an out-of-stock item becomes available, simply click on the "Notify me when available" button and enter your mobile number. We will send you a WhatsApp message as soon as the item is back in stock.

Can I check my order before I receive it?

No, you will receive a sealed package with your order and you are only allowed to open it after you receive it from the courier if you face any kind of problem with the order you can contact us.

Can I get more than one size to try?

You can ask for the fitting service in case you are not completely sure of your size, but with a maximum number of the item (5 items & 2 sizes) it only costs you 50 L.E. (This Service is exclusively for Cairo & Giza Zones).

How do I use a discount code or gift card?

Add the item/s you would like to buy to the shopping cart. Enter the code at the “Discount Code or gift card” field on the right-hand side of the cart page and press “Apply”. If your cart is compatible with the campaign terms, the discount amount wil

Shipping fee

Can I cancel my order?

If your order has not yet been fulfilled, you can cancel it directly on the website. However, if the order has already been fulfilled, you will need to wait for the courier to contact you. Once contacted, you can refuse to receive the order.

Can my delivery and billing address be different?

Yes, your delivery address can be different from your billing address as long as both addresses are in the same country. All you need to do is choose "Use a different billing address" in the checkout.

Where can I find my order number?

Once we have received your order, we will send you a confirmation email containing your unique order number. In case you cannot locate the email, please check your spam folder. For Gmail users, please check the promotions folder. Please note that if

Can I modify my order?

After placing an online order, you can either cancel it if it hasn't been fulfilled or modify it by contacting our customer service.Contact us.

How can I clean my product?

The washing instructions for each item can be located in the "Description" section.